“At Base53, our goal is to provide you with the best shipping options, no matter where you are. Our mission every day is to deliver to customers across UAE, and make sure that you deserve the most quality levels of responsiveness at any time”

Once an order has been submitted, you will be provided order status and shipping information regarding your order and receive the tracking number (via email) once your order has been shipped.

Shipping Charges – Shipping in UAE is free.

Shipment processing time – Every effort is made to dispatch your order as soon as possible. Processing time 2 – 3 working days, Transited time 5 – 15 working days. 

We make every effort to ship all orders received by 12 pm Eastern Time on the same day. Orders placed after 12 pm, on weekends, or public holidays will be attempted to be processed the following business day.

(Please allow up to 48-72 hours for your orders to be dispatched during and just after-sales periods and during holiday periods.)

You will receive a shipping confirmation email as soon as it has been shipped.

Do I have to pay shipping charges?

You do not have to pay any shipping charges for regular orders within UAE.

By when will I receive the ordered products?

Delivery will be made within 5-15 working days. As due to Covid-19 regulatory measures all courier partners are facing delays in pickups and deliveries. So, please allow some extra time.

How do I know whether the product can be delivered to my area?

Base53 is trying its best to ship our products as far and wide as possible. However, there are still a few areas where we are unable to ship. You will be notified at checkout or within 24 hours if we are unable to ship to your postcode/area.

Do you ship International?

Sorry currently we do not ship to other countries.

Do you offer gift wrapping?

Sorry, currently we do not offer gift wrapping.

Order Tracking

How do I know if my order has been placed successfully?

Within a few minutes of successfully placing your order, you will receive an email confirmation from Base53. This email will include all the important details related to your order.

How do I check the status of my order?

You can contact us via email info@base53.com. We are happy to help you, or you can track your order by clicking on order tracking Enter your Order No. and click on it to check its status.

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