Frequently Asked Questions

Shipping & Tracking

What Shipping Methods Are Available?

We handle delivery through our carrier partner for all products fulfilled by Our delivery partner is committed to ensure a smooth delivery process for you.

How long will it take to get my package?

For certain express items, you can request that they be delivered on the same day or the next day if that was not their original delivery estimate. Please note that there are also international deliveries that may it takes 7 to 15 days (or more) to arrive depends on supplier contacts with international courier services.

You'll see a banner on the product's description page that lets you know whether an item is available for same day delivery, for next day delivery or its international delivery. Please note that these options cannot be available at the same time.

Please note that we do not make deliveries on Friday. Therefore, same day delivery is not available as an option on Friday and next day delivery is not available on Thursday.

Same day delivery and/or next day delivery availability and how much it costs depend on the city we're delivering to.

Will I receive a confirmation phone call before delivery happens?

We’ll notify you about the status of your order via email.

We’ll only call you if any of the information provided by you needs additional verification.

Which countries do you ship to?

Currently we only ship orders to the UAE, USA and European countries.

Order & Returns

How do I track my order?

As well as being notified by email, you can check the progress and status of your order by logging into your base53 account and clicking on "My Account" > Orders. Every product ordered will be listed, by clicking on each you will get the status of that product.

When your order is shipped, you will be notified by email, and once it's out for delivery you will receive an email with a link to reschedule, combine or cancel the shipment.

All orders will be handled by our delivery partners.

How do I place an Order?


STEP ONE: Browse at Your Leisure
On the main list of products, click a product to see additional information about the item.
On any other page, use the “Back to shop” to get back to the main page.
STEP TWO: Add to Cart
Select the products or packages you wish to order, and click the “Add to Cart” button for each product. You can also choose to add more than one of each item using the box next to the “Add to Card” button.
Move your mouse to the “Shopping Bag” button at the top righty of the page (showing your current order total) to display the quantities of the items you have placed in your shopping bag and the total cost of your order.
If you wish to remove an item in your current order, simply go to your bag and select the "Remove item" link near the product name represented by the symbol 'X'. The item will be removed from your shopping bag.
STEP THREE: Make Payment
When you've completed shopping, click the “Proceed to Checkout” button in your shopping bag list, using the button at the top right of any page.
On Checkout page provide requested information for address, shipping and payment method.
Deliveries will be made between 8am and 5pm from Sunday to Thursday.
STEP FOUR: Delivery Details
Free delivery can be avail by ordering AED 100/- and above and for below AED 100 order standard AED 15/= will apply for Dubai, Sharjah and Ajman, and AED.20/= for rest of Emirates shipping fees will apply.
For USA and European countries standard shipping will apply.

Do I need an account to place order?

Yes, in order to purchase any product from base53 we highly recommend to open an account, that make your purchase easy, you can track, amend address, cancel order, return order…

How should I to contact if I have any queries?

If you have any questions / queries, please click below to contact us.

How can I cancel my order?

You can cancel your order during the confirmation or while it's under processing by logging into your base53 account and clicking on "My Account" > Orders. Every product ordered will be listed, by clicking on each you will get the option to cancel.

Once your order is shipped and sent out for delivery, you cannot cancel or amend address until you received the item.

Good to know

What is base53's return policy?

You can return a product if it is not a part of the non-returnable list and if you have received:
a) An incorrect product (if the product is unused, in original unbroken packaging and includes all tags).
b) A damaged / defective product (For electronics, open products will be accepted if different from description or picture displayed).
c) If you have changed your mind or placed a wrong order, we will only accept a return under certain conditions:
The items are in its original retail packaging (Sealed/Closed Box) and is not damaged or tampered in any condition. The seal of the item needs to be in a intact condition.
For Clothing & other fashion products, the product needs to be in original packaging and have all the original tags.
For all other products, returns are accepted if product is in unbroken original packaging, including all accessories.

Refund will be issued into your wallet or credit card, post inspection at our end.

Everything you need to know about multiple shipments

Multiple shipments occur when the items you’ve ordered are delivered as separate packages on different days.
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